My son uses Rosetta Stone Homeschool Spanish and we were having some pesky technical issues. We called customer service expecting the usual run around. I never get my question answered by the first person I talk to. I’m sure you know how it is.
Rosetta Stone proved to be a wonderful exception. The person I talked to (the first person) knew what was wrong, asked me all the right questions, and stayed on the phone with me for at least 30 minutes walking me throught the fix. He was knowledgeable not only about the product but about computers and operating systems in general. He suggested more memory for my specific brand of laptop (Dell) and was as helpful as helpful could be.
We are now back on the road to learning our Spanish!
